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Crisis Intervention

12941 Stonecreek Dr, Pickerington, OH 43147, USA

August 24, 2026 at 12:00:00 PM

Class Fee

$259/person/day

Web Link

Class Description

Communications professionals are often the first to deal with a person in crisis. Your words and actions can set the tone for the remainder of the call. This class is designed to provide attendees with the skills to make a difference. 


Topics include:

  • General guidelines

  • Active listening

  • Verbal containment

  • Use of your voice

  • Intelligence gathering

  • Suicide intervention

  • The mentally ill

  • Case studies and role play.

  • Facebook

© 2026.  The Ohio Chapter of NENA.

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