Free Training

Monday, December 3, 2018

700am - 300pm

Domestic Violence:

An 8-hour course taught by Senior Prosecutor Mike Wander.  Mr. Wander is a City of Columbus Prosecutor with the

Domestic Violence and Stalking Unit.  This course covers:

         Domestic violence statutes

         Protection orders


         Lethality assessment factors

         Physiology behind domestic violence

         Past domestic violence cases

         Information needed from the caller during a 911 call that helps prosecutors

         Other items related to domestic violence and how it applies to a Call Taker/Dispatcher


RSVP for Domestic Violence here:

Tuesday, December 4, 2018

 700am - 300pm

Hostage Negotiation

An 8-hour course taught by Columbus Police Officer Terrance S. Kelley. 

Officer Kelley is a 15-year veteran of CPD and has been on our

Hostage Negotiation Team since 2011.  Officer Kelley has been involved

in at least 350 barricade situations to date and

has 23 years of military experience.  This course covers:

         The hostage negotiation process

         Negotiation tactics and how they can help a Call Taker

         Skills necessary to keep a person in crisis on the phone until a negotiator can arrive

         SWAT & Hostage Negotiation operations (including operating with suburban departments)

         Two case studies from recent barricade situations with actual audio of the negotiation


RSVP for Hostage Negotiation here:



Tuesday December 4, 2018

8:00 AM - 5:00 PM

Dispatcher/Call Taker Training of CIT Trainers


Northeast Ohio Medical University - Meshel Hall

4209 St Rt. 44

Rootstown, Ohio 44727


This one day course is free of charge and will provide the trainer

with the tools, materials and knowledge they need to hold a CIT

companion course for Dispatchers and Call-Takers.


The goal of this course is to increase the number of CIT communities

in Ohio who are providing specialized training to Dispatchers and



Breakfast will be provided by APCO.  Lunch will be on your own,

there are cafeterias on-site.


Space is limited and preference will be given to communities that are

currently not providing a CIT companion course for Dispatchers and

Call-Takers.  We strongly encourage CIT trained Law Enforcement

who are actively engaged in their local CIT training to attend as

CIT Coordinators.


For interested parties please contact with the

below information:



County or Jurisdiction


Role in CIT program

Contact information


This course is funded by the Ohio Department of  Mental Health

and Addiction Services




Wednesday, December 5, 2018

700am - 300pm

Crisis Intervention:

An 8-hour course taught jointly by Columbus Police CIT Officers,

Columbus Police Dispatcher/Call Taker Instructors and

 The Ohio State University Police Communications Personnel. 

This course covers the following topics:

         History of CIT

         Types of mental illnesses Law Enforcement may encounter

         Dealing with PTSD/Veteran callers

         Calming Techniques

         Traumatic events for Callers and Call Takers

         Hearing voices exercise



RSVP for Crisis Intervention here:


Thursday, December 6, 2018

700am - 300pm
Human Trafficking:

An 8-hour course taught by a Columbus Police Officer on the

Human Trafficking Taskforce unit. 

The sworn personnel course is being tailored to Dispatchers and Call Takers. 

This course covers the following topics:

         History of Human Trafficking in Central Ohio

         Signs of Human Trafficking

         Trauma the victims experience

         Key words related to Human Trafficking on phone calls

         Central Ohio Human Trafficking Taskforce follow up procedures


RSVP for Human Trafficking here:


 Friday, December 7, 2018

700am - 100pm

A 5-hour course taught by The Columbus Fire Department.

Attendees will receive a certificate of completion for attending this course. 

RSVP for HAZMAT & Terrorism Awareness here:



Save the Date

April 14-17, 2019

Ohio NENA/APCO Joint Conference

Ohio 9-1-1... Racing to the finish